Waseso Segoro, Maria Magdalena Tri Permatasari. The Influence Of Physical Evidence, Reliability, Responsiveness, Assurance And Empathy To The Consumer Satisfaction Of The Kfc Grand Kota Bintang Bekasi. International Journal of Science, Technology & Management [Internet]. 2021Sep.28 [cited 2025Sep.15];2(5):1712-7. Available from: https://www.ijstm.inarah.co.id/index.php/ijstm/article/view/341