FIRMANSYAH, F.; SUGIAT, M.; YUNITA, I. The Impact of Service Quality, Customer Satisfaction, and Trust on Customer Loyalty among BRILink Agents in North Sumatra. International Journal of Science, Technology & Management, [S. l.], v. 4, n. 5, p. 1381–1388, 2023. DOI: 10.46729/ijstm.v4i5.957. Disponível em: https://www.ijstm.inarah.co.id/index.php/ijstm/article/view/957. Acesso em: 24 dec. 2025.